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FAQ

Frequently Asked Questions

I would love to make your online purchase a smashing success. The following FAQ's may help answer any burning questions you have, but if you don't find an answer to your question, please contact me through this website and I'll do all I can to solve any issues quickly and efficiently. Enjoy shopping for beautiful art in your home or office.

 

Shipping Policy

Shipping: All works of art are insured for shipping to client and will be shipped via FedEx and include tracking numbers. 

Shipping Fees: All shipping fees are calculated for Canada and U.S. Please be aware that large size items may have oversized shipping charges. Contact me directly if shipping requirements will be countries outside the U.S. or Canada, so that I may arrange the shipping and provide accurate shipping costs, taxes, and duty.

If you are placing a print order from Central Oregon or nearby, and want to save on shipping, please contact me directly before placing your order. I may be able to print locally and either arrange for personal delivery or meet with you. If you place an order on this site, shipping charges with be added to your order.

 

What is your Policy on Returns/Exchanges/Refunds? 

Damaged Goods: If artwork arrives with damaged packaging, please contact me immediately via website. Before opening package, photograph the extent of exterior damage. After you take the photo, open the package to see if the work has been damaged inside. If the painting or print has been damaged, photograph the extent of the damage. Contact me via my website within 15 days of receiving your shipment. Send me the photos of the damage. Each painting and/or print has been insured before shipping. 

Returns: 30-day money back guarantee if you are not totally satisfied with your purchase. The artwork must be returned in original packaging, undamaged. Return shipping cost at customer's expense. Customer MUST INSURE artwork for return.

Ready to hang: All paintings are shipped ready to hang, with professional grade wire and attachments. Each original painting includes hangers for either gypsum board walls or wood walls.

 

Custom Orders

Custom Orders or Commission Work: I enjoy creating custom work for clients with requests for specific color schemes, locations, collage items, texture ideas and size. All original items will be either shipped or hand-delivered ready-to-hang. I may require a non-refundable deposit, which will go towards the final payment upon satisfied completion of the work. I will work from your suggestions, photos, ideas, or perhaps items with which to texture the painting. Please contact me to explore this exciting opportunity together. 

 

Purchasing Orders for Commercial Facilities

Purchases for commercial establishments: When purchasing prints or originals for establishments such as hospitals, doctor offices, hotels, etc., contact me for wholesale rates, discounts and timely shipping of your order.

 

How can I keep up with your new work?

Sign up for my newsletter and receive weekly posts about new work and the stories behind each work: the process, the location, the significance, or just the experiment of the creating itself.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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